Irvine-based Alorica Inc., a customer experience and digital transformation services provider, disclosed today the initial results from its partnership with voice AI platform Domu.
Through the partnership, Alorica deployed AI-powered virtual agents into Alorica Financial’s Systems & Services Technologies (SST) Loan Management System (LMS) and announced today its early gains in payment conversion, self-service and servicing performance across loan operations.
In the first 30 days of launch, the joint initiative was able to bring almost $100,000 through AI-assisted payments. The interactions held between customers and the virtual agents operate under servicing rules and are automated to redirect to human agents for certain servicing events.
“We are applying AI where it creates the most impact—handling routine, high-volume servicing so our teams can focus on complex, high-trust customer needs,” said Jay King, president of Alorica Financial. “The quick adoption of customer interaction and successful outcomes in the first 30 days exceeded our expectations, and we are in the early stages of our roadmap for increased customer success and servicing capabilities.”
Currently, Domu AI agents are also handling equipment recovery logistics and the return process in an effort to reduce manual effort and enable scaling without additional resources.
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