Nexgenix Brings Customer Service to Net; Epicor Lands Canada Deal
FileNET Corp. chief executive Lee Roberts might be a rugged businessman, but that’s nothing, apparently, compared to his athletic determination. Roberts’ physical prowess took center stage in a televised interview recently on financial news channel CNBC, which prominently featured the executive jogging along Newport Beach and discussed his dream of climbing Mount Everest in 2002.
The Costa Mesa company, which has focused primarily on document storage and information retrieval systems, has taken the first step in what company officials say will be major push to the e-commerce arena early this year.
Last month, the company released its newest version of its Panagon Web Publisher 4.0, which promises to make it easier for companies to publish information from their existing business computers to the Internet.
The software automatically converts document data into web-ready HTML and XML formats using pre-made templates that can cut 90% out of the typical cost of creating a web page. And once the templates are up and running, updating them costs virtually nothing.
An analyst quoted in the story predicted FileNet could benefit from a “rather substantial market opportunity.”
For more: www.filenet.com.
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Ah, the miracle of e-commerce. No crowded parking lots, no aching feet and, unfortunately, no helpful salesperson,at least until now.
Irvine-based Nexgenix Inc. wants to make providing online customer support as easy as setting up a web site with e.Assist, a software package that allows e-commerce merchants to provide one-on-one shopper assistance. Using a variety of techniques, including real-time chats on demand and voice-over-Internet conversations, online sellers using e.Assist can provide the service customers might expect in brick-and-mortar equivalents.
“As e-tailing becomes increasingly competitive, winning requires more than an attractive site or the lowest prices,” said Don Ganguly, Nexgenix’s co-chairman and co-chief executive.
At least one e-commerce retailer is buying into the idea. Used car site iMotors.com, the Internet outlet of San Francisco-based Auto Choice, is using the Nexgenix system to provide call-center help through its web pages.
For more: www.nexgenix.com
Bits:
MGI Software Corp., a Canadian software maker that develops digital image applications, will use enterprise resource planning software from Epicor Software Corp., Irvine, for its internal computer systems Wall Street Reporter, a popular financial web site, featured Smith Micro Software Inc. chief executive William Smith in an article about the Aliso Viejo company’s moves into e-commerce and voice-over-Internet technology AlphaConnect, the Internet division of Santa Ana network software maker AlphaServe, has released a preview version of an application designed to make it easier to create online “intelligent agents.” The software creates a “record and playback” function for its Network Query Language, allowing users to teach the software how to find information on the Internet MTI Technology Corp., Anaheim, announced that its Vivant Block Services storage servers have received Novell’s “Yes, Tested and Approved” certification Telenetics Corp., Fountain Valley, will create a new wireless division out of Eflex Wireless Inc., a company it recently purchased. Irvine computer peripheral maker I/O Magic Corp. has moved closer to a full Nasdaq listing with clearance from the SEC on its recent Form 10 filing. The company also removed the “E” on the end of its stock symbol and now trades under the symbol IOMC FutureLink Corp., Irvine, has won a four-year contract to provide “rented” software to Metrociti Mortgage Corp.’s 200 computers. Instead of installing Microsoft’s Office suite on its own computers, Metrociti will access the applications over high-speed data lines connected to FutureLink’s servers.
Ken Spencer Brown can be reached at (949) 833-8373, ext 239 or by e-mail at Kbrown@ocbj.com.
