Irvine-based Alorica Inc., a global leader in call centers, said founder Andy Lee has relinquished his chief executive title and will become executive chairman.
Alorica elevated Chief Operating Officer Greg Haller to CEO.
“I can think of no better leader than Greg to steer Alorica into the next phase of our mission to enable companies around the world to achieve outcomes critical to their business strategies,” Lee said in a statement. “His deep understanding of our clients’ priorities, expertise in operational excellence and outcome-driven mindset for navigating industry change assure Greg is the ideal leader at the helm for Alorica today and into our digital future.”
Alorica said that Haller has led the company through historic growth, key client wins and success in the deployment of its digital solutions including the exponential expansion of its work-at-home solution, Alorica Anywhere.
Lee founded Alorica in 1999, growing the company into one of the largest business process outsourcing (BPO) partners in the world, saying it managed 2 billion customer interactions each year. It has 100,000 employees in 16 countries and more than 250 clients.
