When Jeweline Simmons needed a home-improvement loan in 1999, she went to Shelter Mortgage in East St. Louis, Ill., thinking the broker would get her the lowest interest rate possible. She qualified for a 9.8% rate, but she wasn’t told that. Instead, Shelter steered her to a loan at 10.7%. Its reward for this tidy piece of salesmanship: a $604.50 payment from lender EquiCredit Corp., according to U.S. District Court documents.
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