ANUJ BHALLA
CEO
SERVICEMOB
WHY: Irvine-based software company enlists the help of artificial intelligence and machine learning to analyze customer interactions. The company’s algorithms look at things like the reason for a call, customer effort and outcome to make recommendations on where to improve service touchpoints for companies.
IN THE NEWS: Last year, the firm was recognized as “Best Startup of the Year” by the Internet Marketing Association at the annual Impact23 Awards. Named a 2024 CEO Visionary by the Los Angeles Times.
NOTABLE: Spent more than decade leading service analytics at Accenture, where he helped clients such as Alphabet Inc., Dell Technologies Inc. and Microsoft Corp. implement customer-centric strategies that achieve measurable business outcomes.
QUOTABLE: “We’re redefining customer service with innovative solutions and a commitment to excellence.”
