Irvine-based Caylent, an Amazon Web Services Premier Tier Services provider, said today it has bought Pronetx, a customer experience transformation firm with deep specialization in Amazon Connect and AWS native omnichannel solutions. Financial details were not released.
“The intelligent enterprise is not complete until customer experience catches up. The Pronetx team has focused on solving exactly that problem for some of the most demanding organizations in the world,” said Valerie Henderson, CEO of Caylent. “Bringing their team into Caylent means we can now extend our AI-first services into the customer-facing layer and deliver the full picture on AWS.”
Pronetx is based in Columbia, Md.
