Founder, Chairman, CEO, Alorica
WHY: Founded call center company in 1999 after bad service experience, building it to $2.3B+ in annual sales, 100K employees through acquisitions. Doesn’t like to use “outsourced call centers,” prefers customer engagement centers with “services provided by a knight.” Married high school sweetheart. Chargers fan (see Dean Spanos entry).
RECENT: Last year named four new executives to C-suite.
QUOTABLE: Employees now “want to feel inspired, understood, accepted and fulfilled, [and] there is nothing wrong with wanting these things.”
