Home Depot Inc. has set up a major customer service center at its Western division headquarters in Orange.
It’s the first service center for the company’s upscale Expo Design Centers outside of Home Depot’s headquarters in Atlanta.
The call center was opened in June, just a month after Home Depot said it planned to close 15 of its 54 Expo Design Centers, possibly cutting 2,000 jobs nationwide.
Home Depot also said it planned to convert five Expo Design Centers to Home Depots.
The home improvement retailer originally had envisioned a chain of more than 200 Expo Design Centers catering to buyers of high-end home furnishings.
But Home Depot has found that many customers have chosen to continue shopping at the chain’s traditional stores for their remodeling projects.
Tony Zarvou, director of at-home services for Home Depot in Atlanta, estimated that roughly 200 employees have been hired at the Orange customer service center since June.
See the Dec. 5 issue of the Business Journal for more on this story.
