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Alorica Refinances $1B to Expand Worldwide

Call center outsourcer gets package led by Cerberus Business Finance

Alorica Inc., an Irvine-based provider of outsourced call centers with 100,000 employees around the world, announced a $1 billion refinancing package to continue its worldwide expansion.

Cerberus Business Finance led a refinancing that resulted in a $725 million senior secured term loan alongside an upsized $300 million asset-based lending facility provided by a syndicate of banks. Alorica said the refinancing will “optimize” its financial position.

“Having a strong financial partner in Cerberus will help us quicken our growth plan as part of our strategic journey,” Alorica Chief Executive Greg Haller said in a statement.

Since 2020, Alorica said it has organically grown its revenue by 23% and its adjusted profit by more than 50%.

Cerberus Business Finance has closed on more than $50 billion in transactions in the past decade, primarily to borrowers owned by private equity sponsors. It is an investment platform for Cerberus Capital Management LP, which has $60 billion in assets.

 

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Peter J. Brennan
Peter J. Brennan
Peter J. Brennan has been a journalist for 40 years. He spent a decade in Latin America covering wars, narcotic traffickers, earthquakes, and business. His resume includes 15 years at Bloomberg News where his headlines and articles sometimes moved the market caps of companies he covered by hundreds of millions of dollars. His articles have been published worldwide, including the New York Times and the Washington Post; he's appeared on CNN, CBC, BBC, and Bloomberg TV. He was awarded a Kiplinger Fellowship at The Ohio State University.
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