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Alorica Refinances $1B to Expand Worldwide

Call center outsourcer gets package led by Cerberus Business Finance

Alorica Inc., an Irvine-based provider of outsourced call centers with 100,000 employees around the world, announced a $1 billion refinancing package to continue its worldwide expansion.

Cerberus Business Finance led a refinancing that resulted in a $725 million senior secured term loan alongside an upsized $300 million asset-based lending facility provided by a syndicate of banks. Alorica said the refinancing will “optimize” its financial position.

“Having a strong financial partner in Cerberus will help us quicken our growth plan as part of our strategic journey,” Alorica Chief Executive Greg Haller said in a statement.

Since 2020, Alorica said it has organically grown its revenue by 23% and its adjusted profit by more than 50%.

Cerberus Business Finance has closed on more than $50 billion in transactions in the past decade, primarily to borrowers owned by private equity sponsors. It is an investment platform for Cerberus Capital Management LP, which has $60 billion in assets.

 

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Peter J. Brennan
Peter J. Brennan
With four decades of experience in journalism, Peter J. Brennan has built a career that spans diverse news topics and global coverage. From reporting on wars, narcotics trafficking, and natural disasters to analyzing business and financial markets, Peter’s work reflects a commitment to impactful storytelling. Peter’s association with the Orange County Business Journal began in 1997, where he worked until 2000 before moving to Bloomberg News. During his 15 years at Bloomberg, his reporting often influenced financial markets, with headlines and articles moving the market caps of major companies by hundreds of millions of dollars. In 2017, Peter returned to the Orange County Business Journal as Financial Editor, bringing his heavy business industry expertise. Over the years, he advanced to Executive Editor and, in 2024, was named Editor-in-Chief. Peter’s work has been featured in prestigious publications such as The New York Times and The Washington Post, and he has appeared on CNN, CBC, BBC, and Bloomberg TV. A Kiplinger Fellowship recipient at The Ohio State University, he leads the Business Journal with a dedication to uncovering stories that matter and shaping the local business community and beyond.
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