Andy Lee

Andy Lee

 FOUNDER, CHAIRMAN, CEO ALORICA

WHY: Founded call center company in 1999 after bad service experience, building it to $2.3B+ in annual sales, 100K employees through acquisitions. Doesn’t like to use “outsourced call centers,” prefers customer engagement centers with “services provided by a knight.”

RECENT: 

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Said in August it plans to hire 33,000 around the world, and that it had added 20 new clients in the first half this year. Company mobilized 90% of its accounts and 70,000 workers in 14 countries to work at home.

NOTABLE: At outset of pandemic, firm launched “Alorica-At-Home” program, where “employees can grow in their careers without leaving their homes.”